Wezana Solutions’ Team of certified Salesforce developers and administrators is available to give you reliable Salesforce support services and sustainable solutions.
WHY WEZANA
- 10+ years’ experience in technology solutions
- The Team is accredited with 12 Salesforce Certifications ranging from Nonprofit to Sales and Service Cloud core to commerce.
- Worked in 20+ countries across Africa, Europe and the Americas.
Let Wezana Salesforce Team do an end-to-end analysis of your Salesforce platform. We will review your Salesforce processes, records, and user roles for proper functioning and develop an efficient and sustainable system.
OUR SUPPORT SERVICES
ADMINISTRATION SUPPORT
| Routine administration. We configure Salesforce solutions to meet the users’ needs of daily functionalities such as automated workflows, reports, and installation of apps. |
| Data administration. We export and import data so as to clean data that is already stored and remove any duplicates or data that may be wrongly added. |
| 24/7 System monitoring. We check for errors in Salesforce performance and fix them so as to prevent critical performance issues. |
| Monthly health checks. We check for inefficiencies in the Salesforce platform and optimize monthly for best performance. |
| User help desk. We answer questions that help our clients in their day-to-day activities so that they may go about their business seamlessly. |
DEVELOPMENT SUPPORT
| Troubleshooting. We promptly react to complex performance/security/other Salesforce issues, which need to be fixed on the code level |
| System evolution. We implement enhancements, including substantial ones, to a Salesforce solution according to change requests and modify default functionality quickly and with no impact to current business operations in Salesforce. |
PRICING MODEL
The total cost of support service charged comprises of:
monthly fees
Depending on the scope of service, number of Salesforce users on the client's platform, and the complexity of customization required.
T&M pricing model
Additional to the fixed monthly fees, the extra services outside the scope of support services will be covered according to time and resources for the project.
KPIs
We are transparent about the work we do but you could engage in our effectiveness using KPIs such as:
No. of cases solved
Average time to resolve a case
escalation rate of a complaint
success rate of service-level agreement
user satisfaction
Support Process
service delivery
Perform the daily routines and the monthly health checks of the Salesforce platform as agreed with the client.
transition
Perform analysis according to client’s needs, recommend solutions and customize their Salesforce platform.
improvements
Provide quarterly reports on assessments performed on the client’s Salesforce platform to help them improve.
Salesforce products we support
get in touch with us
let's solve the salesforce challenges you're facing
Wezana Solutions would like to convert these Salesforce support challenges to milestones that would impact your organization positively.
Email: hello@wezana.solutions
We give the best Services
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Contact
- 3111 West Allegheny Avenue Pennsylvania 19132
-
1-982-782-5297
1-982-125-6378 - support@consultio.com
Brochures
